Terms and conditions
Read this agreement carefully before booking this tour. It is a legally binding contract.
Standard Terms & Conditions:
The following policies apply. Fees may be applied per person according to the Cancellation Fee Schedule below, based on the date we receive your written notification, not when you send it or notify us by phone.
These terms and conditions constitute the entire understanding and agreement between you, the trip participant (“Participant”), and The Felder Foundation (“TFF,”, “Teatro della Signoria” “we,” or “us”) with respect to any and all bookings, tours or transactions made with The Felder Foundation. By submitting a booking form, paying a deposit, or signing this agreement for yourself or a minor under your custody, care or control (“Minor”) you accept all of the terms in this agreement and direct us to perform services on your and any Minor’s behalf.
These booking terms and conditions incorporate by reference our liability waiver, which each traveler is required to sign.
RESERVATIONS:
A deposit is required at the time of reservation. A reservation is not accepted and there is no contract between us until we confirm your reservation in writing. Upon receipt of your deposit, we will email you a confirmation letter.
The trip descriptions that appear on our website and other marketing materials are subject to change or be substituted without notice. Though best efforts will be made to honor the published itinerary changes may occur.
If a reservation is not fully paid by the final payment due date, we reserve the right to treat the reservation as canceled and subject to the cancellation terms explained below.
DEPOSITS AND PAYMENTS.
Payments are due as follows:
At booking: Deposit of 50% of the total amount is required.
Jul 1, 2024 The remaining balance is due.
CANCELLATIONS BY YOU AND REFUNDS:
To cancel your booking, you must send written notice to us by email at joe@teatrodellasignoria.it. Cancellation fees will be applied per person according to the following schedule, based on the date we receive your written notification:
Prior to Jul 1, 2024 10% of the trip price
After Jul 1, 2024 50% of the Trip price
CANCELLATIONS OR CHANGES BY US AND FLEXIBILITY:
We reserve the right to cancel, alter or modify any tour without prior notice for any reason, including but not limited to for the safety and/or comfort of clients and for circumstances of Force Majeure, which is defined in this agreement below. This includes the right to replace or substitute guides and accommodations in the tour materials, modify the order in which places are to be visited, and make other changes in the itinerary. You acknowledge that the amenities, accommodations, transportation, route, schedule, and itinerary may change without prior notice due to local circumstances or events, which may include mechanical breakdown, flight cancellations, illness, strikes, political disputes, weather, border crossing problems, and other unforeseeable factors. If, prior to departure, we make a significant change because of a problem with a supplier (e.g., bankruptcy), we will, as soon as reasonably possible, notify you of available alternatives.
RESPONSIBILITY:
Certain services reserved by The Felder Foundation including but not limited to transportation, accommodations, restaurants, sightseeing and activities may be purchased from various independent suppliers not affiliated with The Felder Foundation (referred to as “Third Party Supplier(s)” or “Supplier(s)”). The Felder Foundation takes reasonable care in selecting competent, reliable and qualified suppliers based on information that is reasonably available to us. That said, we act only as an intermediary for these Third Party Suppliers and do not and cannot control the quality of their services. You acknowledge that you are aware and clearly understand that these Third Party Suppliers are independent contractors, are not managed by The Felder Foundation, and are not agents or employees of The Felder Foundation. In the event of an injury, damage to property, delay or any other loss, compensation must be sought from the Third Party Suppliers, not from The Felder Foundation. You understand further that each of these Third Party Suppliers is subject to the laws of the state or country in which the service is provided. The liability of Third Party Suppliers may be limited by their tariffs, conditions of carriage, tickets and vouchers, and international conventions and agreements.
FORCE MAJEURE: The Felder Foundation will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control, including without limitation acts of nature, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances. If we and any of our Suppliers are affected by Force Majeure, we and our Suppliers shall be entitled to, and may in our sole discretion, vary or cancel any itinerary or arrangement in relation to the tour, and choose to offer future travel credits or no refunds of money paid. Regarding civil unrest, once we have investigated the prevailing situation, as we deem fit, it shall remain in our sole and absolute discretion whether to proceed with the tour.
TRIP CANCELLATION INSURANCE: We highly recommend that you purchase comprehensive Trip Cancellation and Interruption Insurance from a company of your choosing. Comprehensive travel insurance should cover trip interruption and cancellation, baggage, medical, accident/life, evacuation, repatriation and other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to you. The purchase of this insurance is not required in order to purchase a trip from us.
PASSPORT AND VISAS: You are responsible for ensuring that all necessary travel documents are valid and effective and in your possession for the entire tour. Passports are required for all citizens traveling abroad and should be valid for at least 6 months after your date of return. Other required documents may include visas, permits, and vaccination certificates. You assume complete and full responsibility for checking and verifying any and all travel documents and entry requirements. You are also solely responsible for any adverse consequences resulting from incomplete or defective documentation. While we may provide information or advice on matters such as visas, vaccinations, climate, clothing, baggage, and special equipment as a courtesy to you, we are not responsible for any errors or omissions as to the information provided.
HEALTH AND MEDICAL: Our tours are physically active, with varying levels of demands and fitness requirements depending on the specific itinerary. You represent that neither you nor the Child (if applicable) do not have any condition, physical or mental, that would create a hazard for you or other participants or affect other people’s enjoyment of the tour. You understand that you are solely responsible for determining your emotional and medical suitability for the tour and will consult with your, or the Child’s, physician and/or a travel medicine expert, regarding medical and health safety precautions appropriate for the Tour. You represent and warrant that you have answered fully and truthfully the questions posed to you on the guest questionnaire regarding your and/or the Child’s, medical history and condition, and will notify The Felder Foundation immediately if those answers require amendment or supplementation.
Note that we are not a medical authority. If you have a physical condition, dietary restrictions, or other conditions (pre-existing medical) that will require special attention during the tour, you must inform us in writing when the booking is made. We may require a medical certificate if you have a special condition.
We assume no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to you during the tour.
ISSUES OR QUESTIONS DURING THE TOUR:
If you have any issues or questions during your tour, promptly notify us or your tour leader so that we/your tour leader can attempt to address them.
IMAGES RELEASE:
You grant us and our Suppliers a worldwide, royalty-free, perpetual license to use, re-use, distribute, display, create derivate works of, and reproduce any images, photos, or videos that you provide to us (whether directly or through a photo sharing service) in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for any purpose, including to promote and publicize our travel products and services worldwide.
You also acknowledge and agree that we or other parties, including but not limited to our Suppliers and other participants, may during your trip take or create images, photos, sound recordings and videos in any format that contain or feature you or the Child (collectively, “Images”). These images may contain your or the Child’s name, likeness, identity, photographic image, videographic image or oral or recorded statements. You agree that we and our Suppliers may use these Images for any purpose, including to promote and publicize our travel products and services, and grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images with your prior inspection.
DISPUTE RESOLUTION.
In the unlikely event a dispute arising out of, in connection with, or relating to this agreement and/or the transactions and relationships among the parties contemplated by this agreement, you agree that the dispute shall be submitted to a neutral third party mediator in Vermont, with both parties dividing equally the costs of such mediator. If the dispute cannot be resolved through mediation, then (a) the dispute shall be filed and resolved exclusively by binding arbitration through the American Arbitration Association in Vermont; (b) the dispute will be governed by Vermont law; and (c) any arbitration award shall be binding and judgment upon the arbitrator’s award may be entered or enforced in any court of competent jurisdiction.
ACKNOWLEDGMENT OF ARBITRATION.
You understand that our agreement contains an agreement to arbitrate. You understand that after signing our agreement, you will not be able to bring a lawsuit concerning any dispute that may arise which is governed by the arbitration agreement, unless it involves question of constitution or civil rights. Instead, you have agreed to submit all claims and disputes within the scope of this agreement to an impartial arbitrator or arbitrators in accordance with the arbitration procedures set forth in this agreement.
LIMITATION OF REMEDIES. You agree that the sole remedy for any default by The Felder Foundation arising under this agreement shall be the return of the paid tour cost, to the extent consistent with applicable law. To the maximum extent permitted under applicable law, Boundless Journeys shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if The Felder Foundation has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.
SEVERABILITY AND SUCCESSORS AND ASSIGNS. If any provision of this agreement shall be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render the agreement unenforceable or invalid as a whole. Such unenforceable provision will be replaced with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of the original provision. This agreement shall inure to the benefit of and be binding upon The Felder Foundation and the Participant and their respective heirs, legal and personal representatives, successors and assigns.
